Agent-Based Business Process Management

Traditional approaches to manage business processes are often defective for dynamic, open, inter-organizational business environment. However, with the development of Internet, many business processes exhibit these characteristics. And the business process has become more dynamic and unpredictable. So aiming at these new characteristics we provide a new approach which well adapts the new environment. We present a framework of business process management based on intelligent agents. In our framework we use roles to construct the relations between task-environment and agents. And various roles can be delegated to a number of autonomous agents. In order to enact their roles, these agents typically interact and negotiate. This approach leads to a system that is significantly more agile and robust than their traditional counterparts.